At PetHaven Paws, we understand that your pets aren’t just animals – they’re cherished family members. That’s why we’ve designed our delivery service to be as reliable and caring as our premium pet products. Whether you’re ordering nutritious dog food, cozy cat beds, or wildlife essentials, we ensure your purchases arrive safely and promptly.

Quick Delivery Overview:
• Processing Time: 1-2 business days
• Shipping Options: Standard (10-15 days) or Free (15-25 days)
• Global Reach: Available worldwide (excluding some Asian and remote regions)
• Tracking: All shipments include tracking information

Our Delivery Options

Standard Shipping (£12.95)

For pet parents who need their items a bit quicker, our Standard Shipping option delivers via trusted carriers DHL or FedEx. Your carefully packed order will typically arrive within 10-15 business days after dispatch. This service includes full tracking so you can follow your pet essentials every step of their journey to your home.

Free Shipping (Orders Over £50)

When you spend £50 or more, we’re pleased to offer free shipping via EMS. Your package will arrive within 15-25 business days after dispatch. This economical option is perfect for stocking up on monthly supplies of premium cat food, dog treats, or farm animal care products without worrying about shipping costs.

Our Delivery Promise

Every PetHaven Paws package is handled with the same care we’d want for our own pets:

  • Careful Packaging: We use reinforced boxes and protective materials to ensure fragile items like cat bowls or dog toys arrive intact.
  • Climate Consideration: Temperature-sensitive products like certain pet foods are packaged with special insulation when needed.
  • Pet-Safe Delivery: Our carriers are instructed to place packages discreetly to avoid startling your animals.
  • Transparent Tracking: You’ll receive email updates at every stage of your delivery journey.

International Pet Parents Welcome

From our Bangor headquarters to pet lovers across the globe (excluding some Asian and remote regions), we’re proud to serve an international community of animal enthusiasts. Whether you’re a dog devotee in Edinburgh, a cat caretaker in Cardiff, or a smallholder in Sydney, we’ve got your delivery covered.

Important Note: Delivery times may vary slightly during peak seasons or due to local customs procedures. Some pet food products may have additional import restrictions depending on your country.

Easy Returns Within 15 Days

If any item doesn’t meet your expectations, we offer a straightforward return policy. Simply contact our team within 15 days of delivery, and we’ll guide you through the return process. Please note that for health and safety reasons, certain items like opened pet food or used health products cannot be returned.

Have Questions About Your Delivery?

Our friendly customer service team, all fellow pet lovers, are always happy to help with any delivery inquiries. Contact us at [email protected] and we’ll respond within 24 hours.

At PetHaven Paws, we believe that quality pet care shouldn’t stop at checkout. Our delivery service completes the circle of care we’re proud to provide for your animal family members. Thank you for trusting us with your pet’s needs!

Note: For the most current delivery information, always check our website at pethavenpaws.com