Welcome to PetHaven Paws! We’re here to help answer your questions about our premium pet products and services. Below you’ll find information about our products, delivery, payments, and more.
About PetHaven Paws
Who is PetHaven Paws for?
PetHaven Paws serves devoted pet owners who consider their animals as cherished family members. Our customers include:
- Dog and cat owners looking for premium food, toys, and accessories
- Wildlife enthusiasts needing specialized care products
- Farm and cattle owners requiring animal care supplies
- International pet parents across our delivery regions
Our Products
What types of products do you offer?
We offer a carefully curated selection of premium pet products including:
- Nutritional food for dogs, cats, and wildlife
- Comfortable beds and cozy blankets
- Durable toys for play and stimulation
- Health and treatment products
- Essential accessories like bowls, leads, and collars
- Specialty items for farm animals and cattle
Are your products safe for my pets?
Absolutely! We select all our products with your pet’s safety and wellbeing in mind. Every item in our range meets strict quality standards. For specific concerns about ingredients or materials, please check individual product descriptions or contact our customer service team.
Ordering & Delivery
Where do you deliver?
We proudly deliver worldwide, excluding some Asian and remote regions. Our shipping options include:
Standard Shipping (£12.95): 10-15 business days via DHL or FedEx
Free Shipping: 15-25 business days via EMS (for orders over £50)
Free Shipping: 15-25 business days via EMS (for orders over £50)
How long will my order take to arrive?
After 1-2 business days for processing:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Do you offer express delivery?
Currently, our fastest option is Standard Shipping via DHL or FedEx (10-15 business days after dispatch). We’re constantly evaluating new delivery options to better serve our pet-loving community.
Payments
What payment methods do you accept?
We accept all major payment cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Returns & Refunds
What is your return policy?
We offer easy returns within 15 days of delivery for most items. Simply contact our team at [email protected] to initiate a return. Please note that for health and safety reasons, we cannot accept returns of opened pet food or used health products.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our friendly, pet-loving team is always happy to help! You can reach us at:
67 Garth Rd, Bangor, GB CH7G 1GA
Email: [email protected]
We aim to respond to all inquiries within 24 hours.
Our physical address is:We aim to respond to all inquiries within 24 hours.
67 Garth Rd, Bangor, GB CH7G 1GA
What if I have a question not answered here?
We’re always here to help with any questions about our products or services. Don’t hesitate to contact our customer service team – we’re fellow pet lovers who understand how important your animal family members are to you.
Thank you for choosing PetHaven Paws for your pet care needs. We’re committed to providing the same level of care and quality in our service as we do in our products.