Term and Conditions

Last updated: [Insert Date]

1. Our Pet-Loving Community

At PetHaven Paws, we cater to responsible pet owners who value quality products for their:

• Cats (food, toys, health products, accessories)
• Dogs (food, beds, grooming supplies, training equipment)
• Birds and wildlife
• Farm animals (cattle supplies)

Our website reflects our commitment to pet welfare with a clean, friendly interface and straightforward navigation.

2. Website Use and Intellectual Property

2.1 Your Responsibilities

When using our site, you agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce or distribute our content without permission

2.2 Our Content

All content on PetHaven Paws (logos, text, images, product designs) is our property or licensed to us and protected by intellectual property laws. You may not use our content without written permission.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, but colors may vary slightly due to screen settings. Please check sizes carefully before ordering.

3.2 Health Products

Pet health products are not medical devices and should not replace veterinary advice. Always consult your vet before using new treatments.

4. Ordering Process

4.1 Placing an Order

By placing an order, you:

• Confirm you’re authorized to use the payment method
• Agree to pay all charges (including applicable taxes)
• Verify your shipping address is correct

4.2 Order Confirmation

You’ll receive an order confirmation email. This doesn’t mean we’ve accepted your order – we reserve the right to refuse orders (e.g., for pricing errors).

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. For security, we don’t store full payment details.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Option	Cost	Carrier	Delivery Time
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except some Asian and remote regions. International customers are responsible for any customs fees.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery if items are:

• Unused
• In original packaging
• With all tags attached

6.2 Non-Returnable Items

For health reasons, we can’t accept returns on:

• Opened pet food
• Used litter trays
• Opened health/treatment products

6.3 Return Process

1. Email [email protected] within 15 days
2. Wait for our return instructions
3. Ship items to: PetHaven Sales Store Returns, 67 Garth Rd, Bangor, GB CH7G 1GA

6.4 Refunds

Refunds are processed within 5-7 business days of receiving returns. Original shipping fees aren’t refundable unless we made an error.

7. Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange replacement or refund.

8. Limitation of Liability

PetHaven Paws isn’t liable for:

• Indirect damages from product use
• Shipping delays beyond our control
• Incorrect product use

Our total liability is limited to your order amount.

9. Privacy

Your privacy matters. See our separate Privacy Policy for details.

10. Changes to Terms

We may update these terms. Continued use after changes means you accept the new terms.

11. Governing Law

These terms are governed by UK law. Any disputes will be resolved in UK courts.

12. Contact Us

For questions about these terms:

Email: [email protected]
Address: PetHaven Sales Store, 67 Garth Rd, Bangor, GB CH7G 1GA